{"id":11030,"date":"2026-01-01T14:08:20","date_gmt":"2026-01-01T12:08:20","guid":{"rendered":"https:\/\/christinakosmeetika.ee\/refund_returns\/"},"modified":"2026-01-01T14:58:15","modified_gmt":"2026-01-01T12:58:15","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/christinakosmeetika.ee\/en\/refund_returns\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Right of withdrawal<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In accordance with the <strong>Estonian Law of Obligations Act (V\u00f5la\u00f5igusseadus, \u00a7 53 (4) (4))<\/strong>,<br>the 14-day right of withdrawal does <strong>not apply<\/strong> to goods which, for health protection or hygiene reasons,<br>are not suitable for return <strong>if the goods have been unsealed after delivery<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This category includes <strong>cosmetic products<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Cosmetic products<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cosmetic products <strong>cannot be returned or exchanged<\/strong> if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the product has been opened or used;<\/li>\n\n\n\n<li>the original packaging or protective seal has been damaged;<\/li>\n\n\n\n<li>the product complies with the order and has no defects.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The right of withdrawal does <strong>not apply<\/strong> if the return request is based on a change of mind, unmet expectations, or finding a lower price elsewhere.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Non-conforming goods<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In accordance with <strong>\u00a7 217 and \u00a7 218 of the Estonian Law of Obligations Act<\/strong>,<br>if the consumer receives:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a defective product;<\/li>\n\n\n\n<li>an incorrect product;<\/li>\n\n\n\n<li>a product damaged during delivery,<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">the product is considered <strong>non-conforming to the contract<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In such cases, the consumer is entitled to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>replacement of the product or<\/li>\n\n\n\n<li>a refund.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Damage during delivery<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Damage caused during delivery is <strong>not considered a standard return<\/strong>,<br>but a case of non-conforming goods.<br>Please notify us as soon as possible and provide photos of the product and packaging.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Right of withdrawal In accordance with the Estonian Law of Obligations Act (V\u00f5la\u00f5igusseadus, \u00a7 53 (4) (4)),the 14-day right of withdrawal does not apply to goods which, for health protection or hygiene reasons,are not suitable for return if the goods have been unsealed after delivery. This category includes cosmetic products. Cosmetic products Cosmetic products cannot [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11030","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return Policy - Christinakosmeetika<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/christinakosmeetika.ee\/refund_returns\/?lang=en\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - Christinakosmeetika\" \/>\n<meta property=\"og:description\" content=\"Right of withdrawal In accordance with the Estonian Law of Obligations Act (V\u00f5la\u00f5igusseadus, \u00a7 53 (4) (4)),the 14-day right of withdrawal does not apply to goods which, for health protection or hygiene reasons,are not suitable for return if the goods have been unsealed after delivery. This category includes cosmetic products. 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